Shipping & Returns
Wag Your Tail makes every effort to ship in stock items within 5-10 business days of receiving your order. Please allow for extra time at holidays and busier seasons. All shipping times are approximate. We will do our very best to get your order to you in the most timely fashion available.
If we find an item to be out of stock we will contact you as soon as possible. This may happen if a designer discontinues a certain piece or fabric. We try to ensure that this does not happen.
If you need an order for an event or special occasion, just let us know. This will help us to make arrangements. We will do whatever we can to expedite. Email us at email@example.com
Wag Your Tail is not responsible for incorrect shipping addresses given, refused shipments and/or and not limited, to lost packages. All packages are shipped, with tracking available. You will be sent an email when your order has shipped, partially or in full. Your order may be delayed if we are awaiting an item so we may ship in entirety. Once your package reaches its final destination, Wag Your Tail has no further responsibility. We have no control of postal services once your package leaves us and is scanned for delivery.
Wag Your Tail has a flat shipping rate of $9.45.Free shipping on all orders of $100.00 or more. Free shipping applies only to orders shipped within the United States. Free shipping may not apply to heavy or bulky items. For instance; carriers, large blankets and heavy items. All international orders will follow USPS rates via location and weight. Priority services and expedited services may also incur additional costs.
You will see your final shipping costs, if any, prior to check out. Please email us if you have any questions at all. We will be more than glad to assist you.
We do make a conscious effort to recycle and will reuse shipping packages that are in good shape.
Return & Exchange Policy
Your satisfaction as a customer is vitally important to us here at Wag Your Tail. However, we do realize that issues arise. Our Return Policy is clearly listed here for your convenience in the unlikely event that you have an issue that may require additional customer service.
Please be advised that not all clothing manufactures use the same sizing measurements. Be sure to check each sizing chart. Proper measurement is the surest way to avoid returns due to sizing issues.
All sales are final. Returns are accepted at the discretion of Wag your Tail. We do not issue refunds for any purchases but do offer store credit for future purchases. Every effort is made to accommodate returns for sizing issues but is solely at our discretion and our normal policy is store credit ONLY. We issue store credit with NO EXPIRATION. So you may enjoy looking for something that works for you and your furry friend for as long as it takes!!
Returns are accepted if there is a defect in the product in all circumstances. You must email us within 7 days of receipt of your order. We will do everything in our power to rectify the situation.
All returned clothing merchandise must be in its original packaging, complete with sizing tags, packaging materials, unworn and in pristine condition. If you were unsure of sizing, we suggest you take any necessary measurements and refer to the sizing charts. This policy is to ensure that every customer of Wag Your Tail receives items in new, excellent condition.
Any clearance, sale, personalized, custom order, costumes or perishable orders will not be accepted for return. Any custom work is also not returnable.
Due to strict health regulations, NO returns can be accepted on blankets, treats and/or perishables, hair accessories and bowls/feeders.
Remember: NO dog toy is indestructible, please be aware that toys are not returnable items. We do recommend shipping your item back to us in the event we are accepting your return with a carrier that provides tracking as we are not responsible for lost/stolen packages.
Guidelines for Requesting Exchange or Credit
Please email within 7 days of receipt of your item. Please note in the email the order # as well as explanation of the issue. We will then give proper instruction on how to proceed.
If we agree to issue an exchange or merchandise credit, we will provide you with an address to where you can return ship your purchase at your expense. Any item returned to us must be in its original, unused condition. This includes all original documents, boxes, and packaging, with the tags attached to the merchandise. Please note that the customer is responsible for all shipping fees, and that a fee will be assessed to re-ship a new item if need be.
Upon receipt, we will inspect your item to confirm that it is unused and in original packaging. (We reserve the right to refuse items that have been used or are missing tags, boxes, etc.) If we do need to send the items back, the customer will be billed for shipping expenses. Please allow additional time for exchanges.